Terms and Conditions

Current service. 11th Hour Compliance provides embedded CMMC assessment quality assurance for CMMC Third-Party Assessment Organizations (C3PAOs). This covers review of assessment planning and procedural records, review of documented evidence-to-objective traceability, review of assessment work products and data-package readiness, and documented QA finding resolution — all within a scoped engagement.

Services not currently offered. Public training enrollment and new implementation-consulting engagements are no longer offered through this website. Those services are described here only as they apply to existing learners, existing clients, and prior purchases.

Our work supports a C3PAO's quality assurance function. It does not transfer the C3PAO's assessment or certification responsibilities to 11th Hour. We do not conduct certification assessments, issue a Certificate of CMMC Status, act as a regulator or accreditor, or serve as a final appeals authority.

Executed agreements govern all services. Where there is a conflict between these terms and an executed contract or statement of work, the agreement controls.

Each QA engagement is defined by a written scope of work. The scope identifies the activities and records in scope, the review criteria, the review checkpoints and observation arrangements, reporting lines, escalation routes, availability, and record-handling terms.

Formal QA assignments require applicable personnel qualifications, impartiality, authorized access, and contractual conditions to be satisfied. The individual performing the formal QA function must hold the applicable credential and must not be on the assessment team whose work is reviewed.

Fees, scheduling, cancellation, rescheduling, confidentiality, work-product ownership, and any liability provisions specific to a QA engagement are set in the applicable scope of work. They are not published as standard terms on this website.

Specific offerings — including bundled programs, discounted enrollments, retainers, subscriptions, or expedited services — may carry alternative terms. Such exceptions are disclosed in writing at the time of contracting or registration.

Course access, consulting services, QA engagements, and all related deliverables are issued solely to the contracting party or registered individual and may not be transferred, shared, sublicensed, or reassigned without prior written authorization.

Training enrollment provided instructional content only and did not include consulting, certification actions, regulatory determinations, or official readiness opinions unless expressly stated in writing.

Learners who enrolled while a course was offered keep the access instructions already provided to them. Course materials and learner records are retained; they are not published on this website and are not offered to new learners.

Personal and organizational information is collected and processed in accordance with the Privacy Policy. Retention depends on the service that produced the record and, for QA engagements, on the engagement agreement and the record obligations applicable to the C3PAO.

These terms, service structures, and eligibility requirements may change as regulatory or accreditation guidance evolves. Material updates are posted to this site with a new effective date and applied prospectively. Records and purchases governed by an earlier version continue under that version.

All website content, training materials, methodologies, reports, templates, and deliverables remain the intellectual property of 11th Hour unless otherwise specified in a written agreement. Unauthorized reproduction, redistribution, or commercial use is prohibited.

Ownership and permitted use of engagement-specific QA work products are defined in the applicable scope of work.

To the fullest extent permitted by law, 11th Hour shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the website or services. Liability for engagements is limited to the amounts specified in the governing contract or statement of work.

Our services are advisory and review-focused unless expressly contracted otherwise. 11th Hour does not guarantee assessment outcomes, certification results, accreditation, regulator action, or contract awards, and does not act on behalf of any accreditation body.

These terms shall be governed by the laws of the state in which the parent entity is registered, without regard to conflict-of-law principles.