Terms and Conditions

1. Scope of Services

Each DBA provides distinct offerings:

• •Training Solutions delivers educational programs, courses, and learning platforms.
• •Consulting provides advisory services, including vCISO engagements and cybersecurity consulting.
• •Assurance Group conducts assessment-related activities, including readiness reviews and gap analyses.

Unless expressly stated in a written agreement, training services do not constitute consulting or assessment services, and consulting services do not represent certification authority actions or regulatory determinations.

2. Contracts and Statements of Work

Executed agreements govern all consulting and assurance services or Statements of Work ("SOW"). Where there is a conflict between these Terms and an executed contract, the agreement controls.

3. Payment and Refund Policies

4. Exceptions

Specific offerings—including bundled programs, discounted enrollments, retainers, subscriptions, or expedited services—may carry alternative terms. Such exceptions will be disclosed in writing at the time of contracting or registration.

5. Non-Transferability

Course access, consulting services, assessment engagements, and all related deliverables are issued solely to the contracting party or registered individual and may not be transferred, shared, sublicensed, or reassigned without prior written authorization.

6. Course Access (Training Only)

Training enrollment provides instructional content only and does not include consulting, certification actions, regulatory determinations, or official readiness opinions unless expressly stated in writing.

7. Data Protection and Privacy

Personal and organizational information is collected and processed in accordance with each DBA's Privacy Policy. Retention periods vary by service type and regulatory obligation.

8. Policy Updates

Training policies, consulting structures, assessment processes, and eligibility requirements may change as regulatory or accreditation guidance evolves. Material updates will be posted to this site and applied prospectively.

9. Intellectual Property

All website content, training materials, methodologies, reports, templates, and deliverables remain the intellectual property of 11th Hour unless otherwise specified in a written agreement.

Unauthorized reproduction, redistribution, or commercial use is prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, 11th Hour shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of the website or services.

Liability for consulting or assurance engagements is limited to the amounts specified in the governing contract or SOW.

11. No Legal or Regulatory Guarantees

Training, consulting, and assessment-related services are advisory in nature unless expressly contracted otherwise. 11th Hour does not guarantee regulatory outcomes, certification results, or contract awards.

12. Governing Law

These Terms shall be governed by the laws of the state in which the parent entity is registered, without regard to conflict-of-law principles.

13. Contact Support

Questions regarding these Terms should be submitted through the website contact form or the support email address provided.